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Exchange and Return Policy

Returns

 

For orders delivered within Hong Kong

We are proud to say that our return process is first class and it's free, we cover the return postage. The best part is, you don't even have to leave your home to mail it. So try them all and find the perfect suit by ordering multiple sizes and styles.

Follow these steps below within 30 days of receiving your delivery:

  1. Email us at splash@aureinswim.com for your request

  2. We will send a courier to your door to pick up the package

  3. Once the return is received and successfully processed, we'll refund your original payment method within the next busienss day

Please note all Aurein swim merchandise is only refundable and returnable with all original tags and packaging within 30 calendar days of receiving your original order. We do not accept return on any item if you've already worn in the water.

Returns outside these timeframes may be accepted at the discretion of Aurein swim and may only be refunded as a store credit.

Sale items during our SALES are NOT exchangeable nor refundable.

We'll send you an email as soon as we've received your return back to us in its original condition. Once received, we'll refund your original payment method within the next business day.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

 

For International orders

Follow these steps below within 30 days of receiving your delivery:

  1. Email us at splash@aureinswim.com for your request

  2. It is our recommendation to mail your parcel with tracking and remember to ask for proof of postage

  3. Once the return is received and successfully processed, we'll refund your original payment method within the next busienss day

Please note all Aurein swim merchandise is only refundable with all original tags and packaging within 30 calendar days of receiving your original order. Returns outside these timeframes may be accepted at the discretion of Aurein swim and may only be refunded as a store credit.

We do not accept return on any item if you've already worn in the water.

Sale items during our SALES are NOT exchangeable nor refundable.

It can usually take up to 21 working days for international orders (excluding weekends and public holidays) for your return to be delivered back to us, depending on your location and which postal service you use.

We'll send you an email as soon as we've received your return back to us in its original condition. Once received, we'll refund your original payment method - this is usually done within 10 working days.

We try hard to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Late or missing refunds (if applicable)

If you haven't received a refund yet, check your credit card company again, it may take some time before your refund is officially posted. If you still have not received your refund yet, please contact us at splash@aureinswim.com.

Exchange

It is our recommendations to order multiple sizes when you order, you can then return the ones that don't fit you perfectly.

Shipping You should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

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