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FAQ

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

  • You can shop at Aurein swim without creating an account.

  • However, register with us and you'll be able to enjoy the following benefits

    • Track your orders and review past purchases

    • Request a return or exchange directly from your account

    • Save your address details so you can shop even quicker next time

 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

  • Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.

 

I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?

  • To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

 

HOW DO I RETURN OR EXCHANGE AN ITEM?

 

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

  • Your refund will either be issued to the original credit card used to place the order, or as Aurein swim  store credit. Shipping costs are not refunded, unless your items are faulty.

  • Please note that it can take up to 10 business days for the refund to appear in your account.

  • View our exchange and return policy for more information.

 

HOW DOES YOUR SHIPPING WORK?

  • We offer world wide free shipping! We mail our free shipping with regular post. Expedited shipping is also available, contact us for details.

  • For customers located in Hong Kong, we offer free standard shipping and free returns! Next day delivery is also available, contact us for details.

  • Free shipping and easy returns on deliveries to the rest of the world. View our exchange and return policy for details.

 

GIFTCARDS

HOW TO REDEEM A GIFTCARD

  • You can redeem your giftcard using the unique code sent via email at the checkout page.

 

HOW DO I CHECK MY GIFTCARD BALANCE?

  • The balance is displayed beside the gift card when applied to a cart during checkout.

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